I cannot receive my verification code email

I did not receive any verification code in my email. What should I do?

There are a few possible reasons for this, such as the email being sent to the spam folder of your inbox, or a typo in your email address. Follow these steps to solve this problem.

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Check your email address

Check that the code has been sent to the correct email address. Check for typos such as misspellings or spaces.

If you have entered the wrong email address, click on the back arrow. Re-enter your email address carefully and try again.


Refresh your email's inbox

You may not see the email appear in your inbox immediately. Refresh your email inbox or refresh your browser before checking for the email again.


Check your email's spam or junk box

The verification code email may have been sent to the spam or junk mail folder of your email account. Check your spam folder for an email from ClassDo.


Check "Promotions" tab or other tabs in Gmail

If you are using Gmail, the verification code email may have been redirected to another tab such as the Promotions tab instead of the Primary tab. Make sure to check the different tabs in your inbox for the verification email.


Send another verification code email

When you have checked that your email address is correct, and have tried the methods above, click Click here. You may have to wait a few seconds before it appears. This will generate another email with verification code to your email account.

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