I cannot hear others

When I am in the live collaboration room, I cannot hear what my room members are saying.

There are a few possible reasons that had caused this problem, such as:

• Other members have turned off their microphone
• Outdated Operation System (OS) version
• Incompatible/Outdated Web Browser
• Sound is muted in Web Browser
• Speaker is not working

Check with others if they can hear one another

Check to see if you are the only person with this problem. One way is to communicate with others by typing into the typepad.

If all of the room members are unable to hear the sound from one person, that person might have muted their microphone. You can ask them to unmute it.

Otherwise, it could be that their microphone has developed an issue and your systems are working fine. If you suspect that it may be a problem with the other person's microphone, ask them to follow these steps to troubleshoot.

1

Before you begin

Refresh your ClassDo page. and check if the problem persists.

2

Basic Diagnostics

Check the following:

Check audio output

If you are using external speakers, check that you do not have earpieces plugged into / connected to your device.

Alternatively, if you are using a Windows device, click the audio icon in the system tray. Then click the arrow and select the correct audio output that you would like to use.

ClassDo is not muted in Chrome

Check the ClassDo tab to make sure that it is not muted. If it is, right click on the ClassDo tab and press Unmute site.

Your computer speaker volume is not muted

In certain computers, there is a function key button that you need to press to turn the speaker volume on. For example, for Lenovo laptops, it will be the "F3" key.

Your computer speaker volume is not set too low

If you are using a Windows device, click on the speaker volume icon on your system tray in the taskbar. Then drag the slider to the right to turn up the volume.

If you are using a macOS device, press the Volume Up button on your keyboard.

If you are using a ChromeOS device, press the Volume Up button on your keyboard.

Your external speaker's volume is not set too low or muted

Find the volume knob or dial on your external speaker. Then, adjust the volume higher. 

3

Check that your Operating System and Google Chrome is updated

Check that your OS is up to date.

If you are using a Windows device

Click on the search bar on your taskbar. Type in Windows Update Settings and press enter on your keyboard.

Follow the instructions on your computer to update Windows.

If you are using a macOS device

Click on the search icon on the top right of your screen to open Spotlight. Type in Software Update and click the System Preferences panel.

Follow the instructions on your computer to update your macOS     

If you are using a ChromeOS device

Click on the circle icon to open search. Type in Settings and click on Settings.

Click About Chrome OS and then click Check for updates.

Update Google Chrome

Check if Google Chrome is up to date

Click on the menu button on the top right of the window. Then hover your cursor over Help and click About Google Chrome. Google Chrome will automatically check for an update and install any available updates. You will need to restart Google Chrome after the update. Follow the instructions on your computer to do so.